Virtech
Virtech Computer Consulting and Networking

Web Store FAQ:

Hello and welcome to our online Store:

FAQ:
How does the order process work?
Do you have a physical store front?
How long will it take for you to ship an item I have purchased?
What happens if my purchase is out of stock?
Who is responsible if a package is damaged or lost during shipping?
What is Virtech's warranty policy?


How does the order process work?
  1. You place the order on our website.
  2. You select the method of delivery.
  3. You pay for your purchase through one of the payment options we have available.
  4. We process your order.
  5. We ship the item to the address you have provided.

Do you have a physical store front?
Our retail business does not have physical store. Due to safety reasons we are unable to offer pickup at our warehouse location.


How long will it take for you to ship an item I have purchased?
We ship in stock items within 3 business days. (Most the same day)
Special order items and items not in stock may require longer. (ETA varies by product)


What happens if my purchase is out of stock?
If the item you have purchased is not in stock, we will special order the item straight from the manufacturer. If we are unable to acquire the item (for example an the item is out of production) we will refund 100% of your purchase (Including shipping, handling and any applicable taxes). We in no way take responsibility for any items not being available.


Who is responsible if a package is damaged or lost during shipping?
We insure items we ship with our shipper. If a package is lost or damaged the shipper's insurance will pay for replacement of the unit.


What is Virtech's warranty policy?
We provide a exchange policy of 7 days for units that are defective. All returns are subject to manufacturer's terms. However most components come with at least 1 year manufacturers warranty. If you require assistance in doing a direct consumer RMA, feel free to contact us.


Note:
  • Buyer is responsible for any shipping charges incurred on returns.
  • Buyer must get a RMA number from us before returning an item.
  • All RMAs are subject to the manufacturer's RMA policy.
  • All returned merchandise will be tested by a technician. If we are unable to detect any defects as per customers description, the item will be returned to the customer. The customer will be subject to a service charge no greater than 20% of purchase price.


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